**Shipping Policy**
At My Glass Art Studio LLC, we take great care to ensure your artwork arrives safely and on time. Below you will find all the details regarding how we process, package, and ship your orders.
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### Order Processing
- **Processing time:** All orders are carefully prepared and dispatched within **2–5 business days** after payment confirmation.
- **Custom orders:** Personalized or custom-sized products may require additional production time. We will notify you if your order requires extra handling time.
- **Order confirmation:** Once your order is placed, you will receive an email confirmation with your order details. When your order ships, you will receive tracking information.
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### Shipping Methods & Carriers
- We work with **UPS** and **FedEx**, globally trusted carriers, to deliver your artwork securely and efficiently.
- Each package includes **tracking** and is covered against loss or visible transit damage.
- All items are packaged with protective materials (foam, bubble wrap, corner protectors, reinforced cartons) to minimize risk of damage.
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### Shipping Rates
- **United States:** Free express shipping (estimated delivery **3–5 business days** after dispatch).
- **Rest of the World (International):** Free express shipping (estimated delivery **7–21 business days**, depending on region and customs clearance).
- **Australia:** Flat shipping fee of **USD $150** (estimated delivery **6–12 business days**).
- Shipping costs (if applicable) will be calculated and displayed at checkout before you confirm your order.
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### Customs, Duties & Taxes
- **International buyers are responsible** for any import duties, VAT/GST, customs clearance fees, or other local charges required by their country.
- These fees are **not included** in our product prices or shipping charges. Please check your country’s import regulations before placing your order.
- If a shipment is refused or returned due to unpaid duties/taxes, the buyer is responsible for all associated costs.
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### Estimated Delivery Times
- USA: **3–5 business days**
- Europe & UK: **7–14 business days**
- Canada: **7–14 business days**
- Australia: **6–12 business days**
- Rest of World: **10–21 business days**
*Delivery times are estimates and may vary due to carrier delays, customs inspections, holidays, or unforeseen global events.*
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### Damages & Issues
- Please inspect your order immediately upon arrival.
- If your item arrives **damaged, defective, or incorrect**, contact us right away at **info@myglassartstudio.com** with clear photos of the product and packaging.
- Once verified, we will **send a replacement at no extra cost**.
- Do not discard the original packaging until your claim is resolved.
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### Lost or Delayed Packages
- All shipments include tracking information.
- If your package is significantly delayed or marked as “lost in transit,” please contact us. We will open a case with the carrier and arrange a replacement shipment if necessary.
- Please note: once a package is marked “Delivered” by the carrier, we cannot be held responsible for theft or misplacement after delivery. In such cases, please check with neighbors, building management, or your local carrier office.
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### Packaging
Every glass artwork is:
- Produced with **4mm reinforced tempered glass**.
- Wrapped in **protective foam layers**.
- Secured in **reinforced cartons** with corner protectors.
- Clearly labeled as **Fragile** for safe handling by carriers.
This ensures your order arrives safely, ready to hang and enjoy.
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### Contact
If you have any shipping-related questions, please contact us at:
📧 **info@myglassartstudio.com**
📍 **My Glass Art Studio LLC**
1001 S. MAIN ST. STE 600, Kalispell, MT 59901, United States